Privacy Policy

Cradlemount Commercial Cleaning & Property Care

Last updated: 14 October 2026

1. Who we are

Cradlemount Commercial Cleaning & Property Care (“Cradlemount”, “we”, “us” or “our”) is a commercial cleaning business operated by Stephen Saidu as a sole trader, based in Reading, Berkshire, United Kingdom.

For data protection purposes, Stephen Saidu is the data controller.

Email: hello@cradlemount.co.uk

Telephone: 0118 211 2417

Business location: Reading, Berkshire, United Kingdom

Business Correspondence Address

Suite 1042, York House

18 York Road

Maidenhead, SL6 1SF

United Kingdom

2. Information we collect

When you contact us, request a quotation or use our services, we may collect:

  • Your name and contact details, including email address and telephone number.

  • Your business or organisation name.

  • The address and details of the premises requiring cleaning.

  • Information about your cleaning requirements.

  • Correspondence relating to quotations, bookings, services and payments.

  • Technical information collected through our website, where applicable.

3. How we use your information

We use personal information to:

  • Respond to enquiries and quotation requests.

  • Arrange site visits and provide cleaning quotations.

  • Deliver and manage cleaning services.

  • Communicate with customers and prospective customers.

  • Maintain invoices, accounts and business records.

  • Comply with legal and regulatory obligations.

  • Maintain the security and operation of our website.

4. Our lawful basis for processing

We process personal information where necessary:

  • To take steps before entering into a contract or to fulfil a contract, such as preparing quotations and providing services to individual customers.

  • For our legitimate interests, including responding to business enquiries, communicating with business contacts and managing our operations, where those interests are not overridden by individuals' rights.

  • To comply with legal obligations, including relevant tax and accounting requirements.

  • With consent, where consent is required, including for certain cookies or marketing communications.

5. Sharing your information

We do not sell personal information.

We may share information with trusted service providers where necessary to operate our business, including website hosting, email, IT, accounting and payment providers.

Where necessary to deliver an agreed service, relevant information may also be shared with cleaning personnel or contractors who are required to handle it appropriately.

We may disclose information where required by law.

6. How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected.

Our intended retention periods are:

  • Unsuccessful enquiries and quotations: up to 12 months after the last meaningful contact.

  • Customer contracts and service correspondence: for the duration of the customer relationship and up to six years afterwards where reasonably necessary for legal or contractual purposes.

  • Accounting and tax records: for the applicable statutory retention period.

Information may be retained longer where required by law or to establish, exercise or defend legal claims.

7. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is restricted to those who need it for legitimate business purposes.

8. Website hosting and cookies

Our website is hosted by Squarespace. The website may use cookies and similar technologies necessary for its operation, and may use additional technologies depending on the features enabled.

Where consent is legally required for non-essential cookies, we will request it before those cookies are used.

Some technology providers may process personal information outside the United Kingdom. Where this occurs, we will ensure that appropriate data protection safeguards apply.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request deletion of your information.

  • Object to or request restriction of certain processing.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the email address above.

10. Complaints

If you have concerns about how we handle personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO):

Website: https://ico.org.uk

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, legal obligations or data handling practices.

The latest version will be available on this website.